Terms & Conditions (Terms of Use)

Terms & Conditions (Terms of Use)
Last updated: November 21, 2024

These Terms & Conditions (“Terms”) govern the sale of products (“Products”) through the website https://myseralya.com (the “Site”), operated by Dravexa LLC (“we”, “us”, “our”).

1. Legal information

The Site is operated by:

Dravexa LLC
2105 Vista Oeste NW Ste E 3823
Albuquerque, NM 87120
United States

📧 Email: hello@myseralya.com

Seralya is a brand operated by Dravexa LLC.

2. Definitions

  • Customer: Any natural or legal person purchasing Products through the Site.

  • User: Any person browsing or using the Site.

  • Products: Goods offered for sale on the Site.

  • Site: The website available at https://myseralya.com.

3. Scope of application

These Terms apply exclusively to online sales made through the Site.
They are available on the Site at all times and must be accepted before placing an order.

Placing an order implies full and unconditional acceptance of these Terms.

4. Product information

Products are described on the Site as accurately as possible.
Product images are for illustrative purposes only and do not form part of the contract.

The Customer is responsible for ensuring that the Products meet their needs before placing an order.

5. Orders

Orders are placed directly on the Site.
Once confirmed, an order constitutes a binding contract.

We reserve the right to refuse or cancel any order in the event of:

  • payment refusal,

  • suspected fraud,

  • incomplete or incorrect information.

Order confirmation is sent by email.

6. Prices and payment

Prices displayed on the Site include applicable taxes unless stated otherwise.
Shipping costs (if applicable) are displayed before order confirmation.

Payments are processed securely via authorized payment providers.
We do not store credit card details.

Orders are processed only after successful payment confirmation.

7. Shipping and delivery

Delivery times and shipping details are provided on the Site and during checkout.

We are not responsible for delays caused by carriers or for incorrect delivery information provided by the Customer.

8. Right of withdrawal and returns

The Customer may request a return within 14 days of receiving the order, unless otherwise stated.

Returned Products must:

  • be unused,

  • be in their original packaging,

  • include proof of purchase.

Refunds are issued after receipt and inspection of the returned Products.

Return shipping costs may be borne by the Customer unless otherwise required by law.

9. Liability

We shall not be liable for:

  • indirect or consequential damages,

  • improper use of the Products,

  • events beyond our reasonable control (force majeure).

Nothing in these Terms limits the consumer’s statutory rights.

10. Intellectual property

All content on the Site (texts, images, logos, trademarks) is the exclusive property of Dravexa LLC and may not be used without prior written consent.

11. Personal data

Personal data is processed in accordance with our Privacy Policy available on the Site.

12. Changes

We reserve the right to modify these Terms at any time.
The version in force at the time of order placement shall apply.

13. Governing law

These Terms are governed by and construed in accordance with the laws of the United States, excluding conflict-of-law rules.

14. Contact

If you have any questions regarding these Terms, please contact us:

📧 hello@myseralya.com